Privacy Policy

This Privacy Policy explains how Logix and CHEFU TECHNOLOGIES process information when you use our website, dashboard, SDKs, APIs, and related services. It also explains the choices and rights that may be available to you under applicable privacy laws.

The information we collect depends on how you interact with Logix. This may include:

• Account information: information such as your name, email address, account identifiers, authentication information, and subscription or billing-related metadata.
• Service information: IP addresses, browser and device information, timestamps, approximate location derived from technical information, and information about how you interact with our services.
• Application data: logs, error messages, events, metadata, stack traces, request information, and other information that you or your application choose to send to Logix through our SDKs or APIs.
• Communications: information you provide when contacting us for support, reporting an issue, or otherwise communicating with us.
• Cookies and similar technologies: information collected through cookies, local storage, and similar technologies used for authentication, preferences, security, and analytics.

Logix is a developer observability platform. Customers may send application logs and related technical data to our services. Customers are responsible for determining what information their applications send to Logix and should avoid sending passwords, authentication credentials, payment card information, or other information that does not need to be included in application logs.

We may use information to:

• Provide, operate, and maintain Logix.
• Authenticate users and secure accounts.
• Process and display application logs and events.
• Monitor service reliability and performance.
• Detect, investigate, and prevent abuse or security incidents.
• Provide customer support.
• Communicate important service and account information.
• Improve and develop our products and services.
• Comply with applicable legal obligations.

We do not sell your personal information. We may share information with service providers that help us operate Logix, such as infrastructure, hosting, communications, analytics, security, and payment providers. These providers receive only the information reasonably necessary to perform their services and are subject to appropriate contractual or other safeguards where applicable.

We may use cookies and similar technologies for authentication, security, preferences, functionality, and analytics. You can manage certain cookies through your browser settings. Disabling necessary cookies may affect some features of the service.

We retain information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Log and event retention may depend on the Logix plan or configuration associated with an account. Where deletion functionality is available, customers may use the applicable dashboard or API controls to delete data.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no internet-based service can guarantee absolute security. Customers are responsible for protecting their credentials and API keys and for implementing appropriate security practices in their own applications.

Logix and its service providers may process information in countries other than the country in which you are located. Where required by applicable law, we use appropriate mechanisms and safeguards for international data transfers.

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, or obtain a copy of certain information. You may also have the right to object to or withdraw consent for certain processing. The availability of these rights depends on the applicable legal requirements.

Logix is intended for developers and businesses and is not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Customers are responsible for ensuring that their use of Logix and the information they send through the service complies with applicable privacy and data protection laws. This includes determining whether a data processing agreement, consent, notice, or other legal basis is required for information sent through Logix.

We may update this Privacy Policy as Logix evolves or as legal and regulatory requirements change. When appropriate, we will provide notice of material changes through the service or our website. The revised policy will become effective on the date indicated at the top of the updated policy.

If you have questions about this Privacy Policy or how Logix handles information, please contact us through the support channels provided by Logix.