Terms of Service

These Terms of Service ("Terms") govern your access to and use of Logix, including our website, dashboard, SDKs, APIs, and related services. By creating an account, accessing, or using Logix, you agree to be bound by these Terms and our Privacy Policy. If you are using Logix on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must provide accurate and reasonably complete information when creating an account and keep that information up to date.

• You are responsible for activity occurring under your account.
• You must keep authentication credentials, API keys, and other account credentials confidential.
• You must promptly notify us if you believe your account or credentials have been compromised.
• You may not create accounts for fraudulent or unauthorized purposes.

You may use Logix only in accordance with these Terms, applicable laws, and the technical documentation provided by Logix.

Unless expressly permitted by us, you may not:

• Use Logix to conduct unlawful, fraudulent, abusive, or harmful activities.
• Attempt to gain unauthorized access to Logix or another customer's account or data.
• Circumvent security controls, rate limits, usage restrictions, or other technical safeguards.
• Interfere with or disrupt the availability or operation of Logix.
• Probe, scan, or test the vulnerability of our systems without authorization.
• Use Logix to transmit malware, malicious code, or other harmful material.
• Resell or commercially redistribute Logix without our written authorization.

You retain ownership of the application logs, events, metadata, and other information that you submit to Logix ("Customer Data").

You grant Logix the limited rights necessary to host, store, process, transmit, display, and otherwise handle Customer Data solely to provide, secure, maintain, and improve the services.

You are responsible for Customer Data and for ensuring that you have all rights, permissions, notices, and lawful bases necessary to collect and submit that information to Logix.

You should not send passwords, authentication secrets, payment card information, or other sensitive information to Logix unless the applicable service and your configuration are specifically designed to handle it.

Logix may provide software development kits, libraries, APIs, and other integration tools. These tools are provided to enable integration with your applications and are subject to these Terms and any applicable documentation or license terms. You are responsible for implementing SDKs and APIs appropriately within your applications and for protecting any API credentials used by your systems.

Certain Logix features may require a paid subscription. Pricing, quotas, usage limits, retention periods, and included features are described on the applicable pricing page or order documentation.

• Paid subscriptions may automatically renew unless cancelled before the applicable renewal date.
• You authorize us or our payment provider to charge the payment method associated with your account for applicable fees.
• You are responsible for applicable taxes, duties, and other government charges unless otherwise stated.
• Exceeding plan limits may result in additional charges, restricted functionality, or temporary suspension of certain features, depending on the applicable plan.

Logix, including its software, interfaces, designs, documentation, trademarks, logos, and other materials provided by us, is owned by CHEFU TECHNOLOGIES or its licensors and is protected by applicable intellectual property laws. Except for the limited rights expressly granted under these Terms, no ownership rights are transferred to you.

If you provide suggestions, ideas, feature requests, or other feedback about Logix, you grant us permission to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information or Customer Data.

We aim to keep Logix reliable and available, but we do not guarantee that the service will be uninterrupted, error-free, or available at all times. We may perform maintenance, updates, security measures, or other operational changes that temporarily affect availability. Additional uptime commitments may apply to specific paid plans or written agreements.

Logix may integrate with or depend on third-party services, platforms, hosting providers, payment processors, authentication providers, or other external services. Third-party services are governed by their own terms and policies, and we are not responsible for the availability or operation of services that we do not control.

You may stop using Logix or request deletion of your account at any time.

We may suspend or terminate access where reasonably necessary to protect Logix, our customers, or third parties, including where we believe there has been a violation of these Terms, unlawful activity, abuse, security risk, non-payment, or misuse of the service.

Following termination, your access to Customer Data may become unavailable and Customer Data may be deleted according to our applicable retention and deletion policies.

To the maximum extent permitted by applicable law, Logix is provided on an "as is" and "as available" basis. We disclaim warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited by law.

To the maximum extent permitted by applicable law, CHEFU TECHNOLOGIES and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities arising from or related to your use of Logix. Any aggregate liability will be limited to the amount you paid to us for the applicable service during the period specified by applicable law or the relevant agreement.

To the extent permitted by applicable law, you agree to defend and indemnify CHEFU TECHNOLOGIES and its affiliates, officers, employees, and service providers against claims, losses, liabilities, and expenses arising from your unlawful use of Logix, violation of these Terms, or Customer Data that you submit to the service.

Logix may evolve over time. We may add, modify, or discontinue features and functionality. Where reasonably appropriate, we will provide notice of material changes that substantially affect your use of the service.

We may update these Terms from time to time. When material changes are made, we may provide notice through the service, website, or another reasonable method. Your continued use of Logix after the effective date of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

These Terms are governed by the laws applicable to CHEFU TECHNOLOGIES and the jurisdiction in which it is legally established, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise. The appropriate jurisdiction and dispute-resolution provisions should be confirmed in the final legal version of these Terms.

If you have questions about these Terms or your Logix account, please contact us through the support channels provided by Logix.